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[TAI FAQ] .NET & Chrome Compatibility

November 3, 2017 / FAQ

TAI FAQ Chrome Compatibility.jpg 

Our latest installment of TAI FAQ regards TAI .NET's recent compatibility issues with Chrome. The bug that was causing the issues has now been resolved.

If you use Chrome as your browser of choice for the TAI .NET application, you may have experienced compatibility issues. Chrome normally updates itself, but if you are still having problems, please visit Chrome's update page for instructions on manually updating.

Which version of Chrome was having compatibility issues with TAI. NET?

Starting with Chrome version 62.0.3202.75, the third-party grid tool used throughout the TAI .NET system broke compatibility.

What was the compatibility issue?

When you entered the page containing a grid, such as Billing History or Cycle Setup, the data did not display.

Was there a workaround to deal with this compatibility issue?

Outside of switching to Internet Explorer (or Microsoft Edge), the only known workaround was to use the browser’s zoom function to re-render the page.

**This blog has been updated to reflect resolved Chrome issues**

Catch up on our previous FAQs: 

September FAQ Roundup

What is the Difference Between INSIGHTS and CONNECTOR?

How to Prepare for a TAI System Upgrade?

How does TAI Ardent protect my reinsurance data?

How to Use Ad Hoc Query to Quickly and Easily Find Information?

Written by
Eric Seitz