When Artificial Intelligence comes up, it often conjures up thoughts about robots, lost jobs, and complex systems that - at first glance - can seem impossible to grasp. However, a large component that can be overlooked is the time dedicated towards teaching artificial intelligence and machine learning what you want it to. As we’ve emphasized before, the people and expertise behind the technology play a crucial role in driving the direction of usage, training, implementation, quality assurance and more.

Artificial Intelligence (AI) and Machine Learning (ML) are already impacting customer expectations, service options, and how professionals operate. Recognizing the potential and understanding the impact of AI and ML is the first step to maximizing your organization’s use of the technologies. As the industry continues to grow and transform, life insurance companies and professionals can leverage emerging technology to remain relevant and successful in a fast-paced, service-driven marketplace. Demystifying the technology and embracing the huge potential it offers for insurance are essential as we continue to deliver faster, more adaptable, and more efficient insurance solutions.

Machine learning and artificial intelligence are hot topics right now – and for good reason. Machine learning (ML) and artificial intelligence (AI) are unlocking new insights, capabilities, efficiencies, and opportunities across industries and sectors. Life insurance is no exception. Getting a grasp of what it is and how it can impact life insurance is critical to rethink challenges, spot solutions, and adapt in a changing industry.