CASL Acceptable Use

Anti-Spam Commitment

TAI, and each of its affiliates (“TAI”), is committed to providing transparency to outside parties with respect to the compliance of the organization’s electronic communication with Canada’s Anti-Spam Legislation, in effect as of July 1st, 2014, and its relevant rules and regulations (hereinafter “CASL”). To that end, the TAI Anti-Spam Commitment is a formal statement of rights and obligations which is made available to outside parties. It is intended to inform outside parties of the type of responsible and transparent practices adopted by TAI when electronically communicating with outside parties, to inform outside parties about who they may contact at TAI for any concern pertaining to electronic communications, and to inform such outside parties of where and how they may unsubscribe to any electronic communications from TAI. This document also includes a series of answers to questions about spam and TAI’s practices that are frequently asked by outside parties thatTAI may communicate with.

Application and Scope

This Anti-Spam Commitment generally applies to any electronic communications sent by TAI to outside parties and is protected by a range of business procedures, processes and policies to ensure that such communications are done in compliance with CASL.TAI, in its electronic communications with outside parties, has to comply with the rules established by CASL and enforced by the Canadian Radio-television and Telecommunications Commission, the Competition Bureau and the Privacy Commissioner of Canada. CASL regulates all commercial electronic messages (“CEM”), which are messages that include among their purposes, the encouragement of participation in a commercial activity.

What Is TAI Doing to Comply with CASL?

TAI has undertaken various initiatives in order to make sure that it is compliant with CASL. It has adopted this Anti-Spam Commitment to provide transparency to outside parties with respect to the compliance of the organization’s electronic communication practices with CASL, as well as undertaken the following initiatives:

Implemented CASL Compliant Consent Forms

The consent of outside parties is necessary in order for TAI to send a CEM. This consent typically must be “express”, but in certain circumstances consent can be “implied” and in others, messages are specifically exempt from consent requirements. TAI has modified certain consent forms in order to ensure that the express consent obtained from recipients is in compliance with CASL.

Your communication preferences can be updated at any time by visiting the Preference Centre, which can be accessed at any time via our website, and you will be notified via email when changes have been made. You can have your email address removed from our mailing lists at any time, although even if you unsubscribe to receiving CEM , you may still receive electronic messages from TAI which relate to an ongoing business relationship or which are exempt under CASL.

Modified Email Footers

TAI has modified its email footers to manage CASL’s consent requirements. Under CASL, all CEM sent must include certain prescribed content. For example, TAI must clearly identify itself as the party sending the CEM, provide a method whereby the recipient can readily contact TAI, such as a mailing address and one of (i) a telephone number with active response voicemail; (ii) an email address; or (iii) a web address; and provide a working unsubscribe mechanism. CASL compliant email footers have been updated on all CEM sent from TAI, in order to ensure compliance with CASL.

Incorporated Unsubscribe Mechanisms

TAI has incorporated unsubscribe mechanisms into all CEM, in order to manage CASL’s consent requirements. Under CASL, each CEM must provide a working unsubscribe mechanism (functional for 60 days), which must be processed without delay, within a maximum of 10 business days. TAI has set up a uniform process in order to ensure that all unsubscribe requests will be complied with. You may at any time unsubscribe from receiving CEM from TAI by following the process laid out in the electronic message you receive, or contact: privacy@logiq3group.com. However, even if you unsubscribe to receiving CEM from TAI, you may still receive electronic messages from TAI which relate to an ongoing business relationship or which are exempt under CASL.

Why Am I Receiving an Electronic Message from TAI?

The types of CEM TAI may send from time to time could include the following:

CEM sent to TAI’s current or potential clients (whether individuals or businesses), by TAI’s marketing department or TAI’s sales and business development team. For example, this may be for prospecting purposes or in order to answer a request for information or an inquiry;
CEM sent to TAI’s current or potential service providers by various TAI business units. For example, TAI may outsource part of its activities to a third party (such as a maintenance company, a translation service provider, etc.) or, TAI HR department may contact potential employees electronically for recruitment purposes.
CEM sent to TAI’s current or potential business partners. For example, this may be for building or finding new ventures and partnerships with industry companies, groups and associations.

If you have received a CEM from TAI and you believe that you should not have, please assess as to whether you have provided implied or express consent to receive CEMs from TAI, or if an exemption applies.

Express Consent: You can verify that you have provided express consent to TAI (or verify the status of your consent) by reviewing your preferences in the Preference Centre.
Implied Consent: TAI may infer your implied consent if:
TAI has an existing business relationship with you or has a former business relationship with you which terminated less than two years ago (for instance, you are a former client);
TAI received an inquiry from you within the last 6 months;
You disclosed your electronic address to a TAI employee (for example you provided your business card to a TAI employee) or you conspicuously published your electronic address (for example, via a corporate website or in a brochure) and the CEM sent is in connection with your business role and function.

When Is an Electronic Message Exempt Under CASL?

If you are receiving an electronic communications from TAI, it may be a message that is exempt under CASL. This would be the case if the message is one the following:

you have a personal relationship with the TAI employee who contacted you, meaning that you have previously had a direct, voluntary, two-way communication;
you have a family relationship with the TAI employee who contacted you;
the CEM is sent within TAI (between employees of TAI);
the CEM is sent between TAI and another business, where there is an ongoing relationship between TAI and this other business;
the CEM was sent by TAI to you, in order to respond to your request or inquiry; or
the CEM was sent by TAI to you, in order to enforce a legal right or obligation (for instance, if you have an outstanding debt, or breached a contract that you have with TAI, etc.).

In certain situations, your consent is not required for certain types of messages sent by TAI, although you may still unsubscribe from future transmission of similar messages. The type of messages where TAI does not need your consent is an electronic message that:

is sent once, following a referral by a current TAI client, service provider, business partner or employee who also has a personal or business relationship with you;
only provides you with a request for a quote or an estimate;
only facilitates or confirms a transaction;
only provides TAI warranty, product recall, safety or security information; or
only provides information about your ongoing use of TAI services or products or ongoing purchases (including updates and upgrades).

If you have received a CEM, and you believe that you should not have, please contact us immediately at privacy@LOGiQ3group.com and we will promptly remove your address from our list (within maximum 10 business days).

Social Media

You may be contacted by a TAI employee via social media, such as LinkedIn, if you are connected on the social network with the TAI employee, or if you have indicated through your preference settings the fact that you are open to receiving messages about new business opportunities or ventures. You may also be contacted if you have conspicuously published your electronic address (for instance, on a social media website), have not indicated that you did not wish to receive CEM, and the CEM sent is in connection with your business role and function.

Amendment of the Anti-Spam Policy and Guidelines

From time to time, TAI will review and update this Anti-Spam Commitment as required to keep current with rules and regulations, new technologies, standards, our business practices and outside parties’ concerns. We will post any Anti-Spam Commitment changes on this page and, if the changes are significant, we will provide a more prominent notice (including, as the case may be, email notification of Anti-Spam Commitment changes).