Sound Bytes: Q4 2021

By Andy Hazell | December 15, 2021


Welcome to Sound Bytes – TAI’s Quarterly Newsletter, bringing you the latest from across the TAI family. We’d like to start by taking this opportunity to wish all our clients a safe and happy holiday season. While 2021 brought another year of uncertainty and challenges, we hope you could find moments to recalibrate, reset, and reinvent throughout. As we look forward to 2022, we are hopeful for some semblance of normality. For those of you who love a Winter Wonderland – Let It Snow, Let It Snow, Let It Snow!

Recent Hits 

Launch of TAI Treaty – You can now apply artificial intelligence to help build a digital treaty library, capture treaty data in a structured, searchable format, and make treaties easy to read and interpret. Learn More.

Welcome Heritage Life – We are excited to welcome Heritage Life to the TAI community. Heritage Life has entrusted its reinsurance administration to TAI’s team of SSAE 18 certified reinsurance administration professionals.

COVID-19 Study with the SOA – TAI is proud to collaborate with SOA, LIMRA, and RGA in an ongoing effort to analyze the impact of COVID-19 on the individual life insurance industry’s mortality experience. View the latest report.

Retention and Billing Webinars – We hosted two webinars this past quarter. If you couldn’t attend, the on-demand versions are available via the Help Desk in the Knowledge Base. Log in to view webinars

Press Play – Ever heard of the My TAI beverage? Andy Hazell breaks down the ingredients of this tasty drink in this refreshing recipe video. Check out My TAI.

New on the Blog – Tom Freitas shares an infographic showcasing how TAI and MIB are partnering to solve a jumbo-sized problem and Nicole Karfakis shares seven habits of highly effective reinsurance divisions.

Coming Soon  

Webinars – We’ve heard your feedback on our educational webinars and are excited to continue this series in the new year. If you have suggestions for topics we have not covered so far, reach out to Nicole Karfakis with ideas.

Conferences - Whether virtual or in-person, we hope to connect with you at ReFocus, March 6–9, 2022.

Blogs – In the new year, you’ll hear from our team on international reinsurance administration trends, strategic resourcing, and quantifying the value of an automated reinsurance administration system.

Tech Corner 

Each quarter, we bring you a few tips to help you get the most out of your TAI system. This quarter we’re sharing two popular articles from the Help Desk Knowledge Base:

  1. Automatic Reinsurance – Treaty Effective Dates
  2. Importing Rates into TAI

Custom Projects 

Here are two recent custom projects we’ve worked on in the TAI community. If either of these are of interest to your business, please contact us via the TAI Help Desk.

  1. IFRS17 Reporting – Creation of a custom reporting feeds for IFRS17 regulatory reporting.
  2. Reinsurance Operations Optimization – Consolidated and simplified reinsurance administration processes to eliminate inefficiencies. We share the results of this engagement, including the elimination of 84% of claims admin files and reports by streamlining processes in this case study.

Fan Club

In celebration of the holiday season, this quarter’s Sound Bytes Fan Club competition tests your classic holiday movie knowledge. No googling! Remember: Santa sees you when you’re sleeping and knows when you’re awake, so he’ll probably know if you use a search engine to win this quarter’s trivia…

Can you match the quotes to the classic holiday movie? Complete this trivia for your chance to win a Starbucks e-gift card.

Congratulations to Sylvia from Beneficial Life for being the Q3 Sound Bytes Fan Club winner!

Useful Links 

Here are a few useful links to upcoming conferences, product launches, and articles of interest.  

TAI Help Desk

TAI Treaty

Pacific Insurance Conference 2021 Virtual Event

A Jumbo-Sized Solution

Vaccination Status: Insurance Pricing Considerations

Refocus Conference 2022

Top Trends in Life Insurance: 2022 – Cap Gemini

2022 insurance industry outlook – Deloitte

Insurtech Insights Europe 2022

Meet the Band


Emma Peterson 

Meet TAI’s newest addition to the Project Management team, coming to us from her home office in St. Louis, MO, Project Manager Emma Peterson. Join us in giving her a warm welcome to the TAI family. With more than 10 years’ experience in the field, including two years serving as Head of Global Go-To-Market for Partners at PayPal, Emma was eager to join TAI in August 2021.

Beyond work, Emma is an avid fan of theater and travel. In fact, she has an undergraduate degree in theater direction. Needless to say, Emma is excited for when international travel becomes easier. She hopes to embark on trips to Sweden and Denmark, as well as a heritage trip to Scotland, which is where her husband’s family comes from.

Until then, Emma is happy to relax by completing paint-by-number paintings … ideally while listening to her favorite song, “Blackbird,” by The Beatles.

Wisdom from Wilson 


– The last word …

Did 2021 fly by quickly? It felt like 2020 took forever, and 2021 went by in the blink of an eye. Looking back, adjusting to life in the pandemic made for an interesting year …

  • Finding a way to work from home amid kids’ remote learning and pets who like to interrupt video meetings. Felt like I accomplished something major.
  • Hosting the successful TAI User Group with Nicole. Felt great (although I don’t remember much, as the stress of not wanting to screw up caused me to black out during it).
  • Shopping for groceries without lining up and seeing that the shelves were stocked with toilet paper. Felt normal.
  • Visiting family and friends and realizing that your social skills were still miraculously there. Felt relieved.

Sure, there are some things I’m not sure of just yet – but I can say I’m looking forward to seeing what 2022 brings.

One thing I won’t miss? The beard. Rather than risk the awkwardness and self-esteem hits that a beard of such length brings during the holiday season, I said goodbye to it after a year and a half of growing it. The highlights? I present, Wilson's Pandemic Beard: A Tribute

Wilsons Pandemic Beard

Mic Drop 

Thanks for reading, and until our next issue, stay safe and enjoy a well-deserved break over the holiday season!

Brian, Andy, and Nicole